Privacy Policy 

Privacy Policy 

Benazir Income Support Programme (BISP)

The Benazir Income Support Programme (BISP) is firmly committed to safeguarding the privacy and security of all individuals who visit our website, participate in our programmes, or interact with our services.
This Privacy Policy explains how we collect, use, protect, and disclose personal information in compliance with applicable laws and data protection standards of the Government of Pakistan.

1. Introduction

BISP recognizes the importance of maintaining the confidentiality and integrity of personal information.
By using this website or any BISP digital service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

1. Personal Information:
   Details voluntarily provided by users such as name, CNIC number, contact details, address, and other identification data necessary for programme registration or inquiry.
2. Non-Personal Information:
   Technical information such as browser type, IP address, device type, and site usage patterns collected through cookies and analytics tools.
3. Communication Data:
   Information obtained through emails, web forms, complaints, or feedback submitted to BISP.

Note: BISP never asks for CNIC, bank account details, or personal identification through unofficial calls, messages, or social media platforms.

3.Purpose of Data Collection

The information collected is used exclusively for legitimate programme and administrative purposes, including:

• Processing and verifying beneficiary applications
• Managing and improving programme operations
• Communicating with applicants and beneficiaries
• Enhancing service quality and accessibility
• Ensuring transparency and accountability in fund disbursement
• Conducting research, analysis, and audits

BISP ensures that all personal data is processed lawfully, fairly, and transparently.

4. Data Protection and Security

BISP employs advanced security protocols, encryption technologies, and restricted data access to protect personal information from unauthorized access, alteration, disclosure, or destruction.
All data is stored on secure government servers in compliance with the Government of Pakistan’s information security and data management standards.

5. Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyze site traffic. Cookies help us understand how visitors interact with our website.
Users can manage or disable cookies through their browser settings, though this may limit some website functionality.

6. Third-Party Links

The BISP website may contain links to external websites.
Please note that BISP does not control or assume responsibility for the content, security, or privacy policies of third-party sites. Users are encouraged to review the privacy practices of any external sites they visit.

7. Data Sharing and Disclosure

BISP does not sell or rent personal data to any organization or individual.
Personal information may only be disclosed:

• When required by law, regulation, or court order;
• To authorized government departments for official programme purposes;
• To prevent or address fraud, security issues, or technical problems;
• With the user’s explicit consent, when necessary.

8. Data Retention

Personal data is retained only as long as necessary for programme operations, administrative purposes, or as required by law.
After the retention period, data is securely deleted or anonymized in compliance with data protection regulations.

9. User Rights

Users have the right to:

• Access their personal data held by BISP;
• Request correction or updating of inaccurate information;
• Withdraw consent to data processing, where applicable;
• File a complaint in case of data misuse or unauthorized disclosure.

Requests can be submitted through the official Contact Us page or by emailing privacy@bisp.gov.pk.

10. Updates to the Privacy Policy

BISP reserves the right to update, modify, or amend this Privacy Policy at any time without prior notice.
Any revisions will be posted on this page, with the “Last Updated” date reflecting the latest version.

11. Contact Information

For any privacy-related queries, concerns, or requests, please contact:

Benazir Income Support Programme (BISP)
Headquarters: F-Block, Pak Secretariat, Islamabad, Pakistan
Helpline: 0800-26477
Website:https://bisppk.weeb.pk/